Course Policies

Sussex Neighbourhood House Course policies are listed below.

If you have any questions or can't find the information you are looking for please contact us at or on 03 9354 2210 today.



Payments are for the full term.
Partial term payments are not accepted.

How to Pay

We accept payment by:

  • online via credit card.
  • Over the phone with a credit card
  • In-person at our office and pay via credit card/debit card or cash.

Agencies can request an invoice.

If you are having difficulty with payment please let us know as soon as possible.



Enrolments will be for the full term and there will be no refunds for change of mind or swapping classes. 

A full refund will be provided if you withdraw at least 7 days before the commencement date of the class. 

After commencement, refunds will only be considered in special circumstances. 

Refund requests must be in writing and a refund fee of $20 will be retained. 

Class Cancellations

If the minimum number of paid enrolments has not been received, a class may be cancelled 2 working days before the start date.
Participants enrolled in a cancelled class will be notified and fully refunded.


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